Terms of Service

Agreement to Terms

By browsing Frost Buddy's website or placing an order, you agree to comply with these Terms of Service. If you do not agree to these terms, please refrain from using our site or placing an order.

Order Process and Acceptance

When you place an order with Frost Buddy, you are making an offer to purchase one or more of our products. We reserve the right to decline or cancel any order under the following conditions:

If a product is out of stock
If a pricing error has occurred
If we suspect fraudulent activity related to an order

If we cancel your order after payment has been processed, we will promptly issue a refund to the original payment method.

Order confirmation emails do not represent final acceptance of your order. An order is not accepted until it has shipped from our warehouse.

Pricing and Product Availability

All prices listed on frosthaoday.com are subject to change without prior notice. Product availability is not guaranteed until your order is accepted and processed.

Some items, including limited-edition colors and drop-release products like our Drinkware and Accessories, may sell out quickly. If an item you ordered is unavailable after order acceptance, we will contact you immediately to provide the following options:

Wait for a product restock
Select a comparable substitute product
Cancel the order and receive a full refund

Warranty Coverage

Frost Buddy offers a 1-year limited warranty on our drinkware, protecting against manufacturing defects such as lid failure, seal leaks, or insulation malfunction under normal use.

This warranty excludes the following:

Normal wear and tear
Cosmetic scratches or dents from dropping
Damage from misuse, such as placing products on a stove or in a microwave
Damage due to improper washing or care

To make a warranty claim, you must provide a valid receipt or order number. Claims will be resolved with a replacement part or product; refunds are not provided for warranty claims.

Your Responsibilities

You are responsible for providing accurate shipping and contact information when placing orders. Frost Buddy is not liable for orders shipped to incorrect addresses provided by the customer. Additional charges may apply if reshipping is required due to incorrect information.

Following the included care and usage instructions for our products is your responsibility to maintain product integrity and warranty eligibility.

Intellectual Property

All content on frosthaoday.com, including text, images, logos, and design elements, are owned by Frost Buddy or our licensors. Any reproduction or commercial use of site content requires prior written permission from Frost Buddy.

Limitation of Liability

To the fullest extent permitted by law, Frost Buddy shall not be liable for indirect, incidental, or consequential damages arising from the use of our site or the purchase and use of our products.

Our total liability for any order is limited to the amount you paid for that order.