Shipping Policy

Order Processing at Frost Buddy

Once your payment is confirmed, Frost Buddy processes orders within 1–3 business days. Orders received on weekends or public holidays begin processing the following business day. When your order leaves our warehouse, you will receive an email with a shipping confirmation and tracking information.

Shipping Fees and Free Shipping Threshold

Standard shipping within the United States is free for orders over $60. For orders under $60, a flat shipping rate is calculated and displayed at checkout based on your order details.

Estimated Delivery Times

• Domestic Standard Shipping: Expect delivery within 3–7 business days after your order has shipped.
• International Shipping: Delivery times vary based on destination and customs processing. Typically, international packages arrive within 7–21 business days after dispatch, though delays beyond this window may occur.

Please note these timeframes are estimates and may be impacted by factors beyond our control such as carrier delays, weather, or customs inspections.

Tracking Your Shipment

Once your package ships, Frost Buddy sends a tracking number to the email address provided on your order. Keep in mind that tracking updates may take 24–48 hours to appear after the shipping label is created. If your tracking information shows no movement for an extended period, contact us at westleycastanedagaco@outlook.com so we can investigate with the carrier.

International Orders and Customs

For international shipments, customers are responsible for any customs duties, taxes, or import fees assessed by the destination country. These charges are not included at checkout. If customs charges lead to a parcel refusal, the carrier may destroy or return the package. In such cases, Frost Buddy cannot refund the original shipping cost.

Accuracy of Shipping Information

Please double-check your shipping address before completing your purchase to avoid delivery issues. If a package is returned due to an incorrect address or unclaimed delivery, Frost Buddy will contact you regarding reshipping. Additional shipping fees may apply.

Lost or Damaged Shipments

1. If your order arrives damaged, retain all original packaging and contact Frost Buddy within 7 days with photos documenting the damage.
2. If your tracking status shows delivered but you have not received your package, please first contact the carrier to initiate a claim. Frost Buddy will assist where possible.

Risk of loss passes to the customer once the package is delivered to the address provided at checkout.