Return & Refund Policy for Frost Buddy
Return Eligibility and Timeline
At Frost Buddy, you have 30 days from the original purchase date to return or exchange most products, including our New Arrivals, Drinkware, and Accessories. This window allows you to assess how the item fits and feels in your everyday use.
Returned items must be unused, in their original packaging, and free from signs of wear beyond checking fit or color.
Note: Custom products featuring personalized names, custom logos, or laser engraving cannot be returned as they cannot be resold. These orders are final sale.
Returns Due to Damage or Error
If your order is incorrect or you receive a damaged item—such as a dented cooler, broken lid, or wrong product—please contact us within 7 days of delivery. Include a photo documenting the issue.
For such cases, Frost Buddy will provide a prepaid return shipping label, arrange for a replacement, or issue a refund after we receive the returned product.
Change-of-Mind Returns
If you wish to return your purchase simply because you changed your mind, you are responsible for return shipping costs. Please reach out to us via the contact page with your order number and the reason before sending anything back.
How to Start a Return or Exchange
- Contact Frost Buddy through the contact page on frosthaoday.com providing your order number and return reason.
- Wait for return instructions before shipping any item back.
- For exchanges, the quickest method is to place a new order for the desired size or color and return the original separately to avoid stock issues.
Refund Process
After your return arrives at our warehouse and passes inspection, we process your refund to the original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take additional time for the credit to appear on your account.
Order Cancellations
You can cancel your order within 24 hours of purchase. After this window, cancellations may not be possible.
Additional Notes on Color and Feel
Please be aware that product colors may appear slightly different due to lighting in your home, and grips may feel different than expected. Our return period is designed for you to evaluate these factors in person.
Contact Frost Buddy
For all returns, exchanges, and support inquiries, please use the contact methods listed on our contact page or email us directly at westleycastanedagaco@outlook.com. Include your order number to expedite assistance.